Hilton Hotels Case Study

Rationalising proposed operational changes and identifying further areas of improvement.

The Brief

Using a process of observation, analysis and rationalisation, we validated a significant back-of-house operational change proposal within the business.

Working with key stakeholders, we identified other key areas of improvement, and created a recommendation report outlining the implementation roadmap for these changes, which was to be presented to Hilton’s executive management.

Services

  • Operation design

  • Business strategy

  • Opportunity mapping

  • Recommendation report

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